Support

A wide range of support options are available depending upon your requirements. Every system includes on-site training, allowing you to learn the system in the comfort of your own environment. Additional off-site training is also available to either top-up your on-site training or to introduce new staff to the system.

Your new system includes a package of telephone support where our friendly, knowledgeable staff will be on-hand to guide you through use of the system and how to get the most out of it.

All key staff members have experience working in electrical retail, a critical element in helping us relate directly to your queries. After your inclusive support period, various optional packages are available if required.
Telephone support is available during working hours Monday to Friday, with options available to extend this cover to weekends or even 24/7/365.

If you get stuck, remote control software allows you to ask us to connect to view or control your screen, while we talk you through a task or diagnose a problem.

Software updates are included with most support packages and use our WebUpdate system to automatically fetch and install updates to your system. This allows new features to be added incrementally, avoiding the upheaval of training staff on major changes to the system.

To contact support call 0845 125 9193 or email support@findesolutions.com

Telephone



Your new system includes a telephone support package where our friendly, knowledgeable staff will be on-hand to guide you through how to use the system.
  • Knowlegable Staff
  • Remote Control Software

Updates


Software updates are included with most support packages and use our WebUpdate system to automatically fetch and install updates to your system.

  • New Features
  • Add Incrementally

Emergencies


Telephone support is available during working hours Monday to Friday, with options available to extend this cover to weekends or even 24/7/365.

  • 24 / 7
  • 365 Days a Year

Remote Support

If requested by a support engineer click the Remote Support button below to allow us to connect to your machine.

http://support.findesolutions.com/teamviewerqs.exe

Online Support

Fill out the below contact form and your support request will be emailed directly to us: