NCompass Mobile Privacy Policy

Data collection, use & storage – support data

When you use the NCompass Mobile application, it collects certain information about you.

This data includes:

  • Hardware specific information about your device.
  • The activation details you provide to the application.
  • Version information on the application and associated software.
  • Application configuration settings.

Collecting this data allows us to:

  • Help the application connect to your NCompass Advanced Retail systems.
  • Identify your specific application installation instance for support purposes, for example diagnosing failure to connect to the NCompass Advanced Retail system.
  • Notify you when updates are available.

We store this data on Calculus-managed servers. Access to the data is restricted to your application and our support staff via password protection. This data is treated as confidential data, and access is limited to that required to support your use of the application, and to analyse usage of the application for support, marketing and product development purposes. The data may be disclosed to third parties if we are legally required to do so, or you give us permission to do so.

Data collection, use & storage – normal data

The NCompass Mobile application collects certain information or data about you and your customers when you use it.

This data includes:

  • Hardware specific information about your device.
  • Your location.
  • Details of your company’s products, stock information and pricing.
  • Your customers’ contact details, such as name, address, and telephone numbers.
  • Details of your customers’ transactions with your company, including their orders, repair jobs and rental agreements and payments made by those customers.

Collecting this data within the application allows us to:

  • Tailor the app to your company’s needs.
  • Provide your company with information about the current and historical location of its field engineers, and the transactions they are carrying out.
  • Provide you with the ability to add parts and pricing information to jobs, orders, and quotations.
  • Show your customers’ locations on the app, and allow you to visit them.
  • Give you all the information you require when performing field calls, and to send back to your company data on the execution of those field calls.
  • Provide your company with data such as time spent on different stages of different transactions.
  • Provide functionality within the application which makes use of that data to present that data in some form to you.

Location tracking

The NCompass Mobile application tracks your location in the background, and sends information about your location back to your company. This is necessary so that your customers can be updated with an estimate of your arrival time, and so that your time on site can be tracked in order to bill customers.

Location tracking is enabled when you log in, and disabled when you log out. It continues when the app is closed, as long as you are logged in.

Your location is visible to people in your company, but not to your customers or anyone else.

Where we store your data

Your data is primarily stored on your NCompass Advanced Retail database, and accessed via NCompass Mobile. The application keeps a secure working copy of this data on your device to allow offline functionality, which is deleted if the application is uninstalled.

By downloading and using NCompass Mobile you agree to the data storage and usage as outlined within this policy. You also agree that you accept responsibility for ensuing that data about your staff and customers handled within this application is done so with their agreement.

Your data security

Our implementation includes both security and encoding methods, however we are unable to guarantee the security of your data. Any data that you transmit directly or indirectly though the use of this application is done so at your own risk.

Data confidentiality

We understand that your data is confidential, and we will treat it as such. We may require access to your data in order to provide support for your application, however any such access will be restricted to only that which is required to provide said support.

We may disclose your data to a third party if we are legally required to do so, or if you give us permission to do so, or you configure or ask us to configure our applications to do so.

Changes to policy

We may revise this policy from time to time. Where we make such changes, we will update this policy here. If you do not agree with changes made to the policy, you should discontinue use of the application – continued use after a policy change indicates your acceptance of the revised policy.