Voice over IP
How does VoIP help my business?
How VoIP would help your business is fairly simple: By adding voice data to your already existing internal network, you'll reduce costs, improve productivity, and enhanced collaboration.
Save Money
Managing a single network instead of two will help you cut costs. It also allows for easy adjustments to phone extensions and locations, providing both savings and greater flexibility.
Stay Connected
Your team can access your VoIP system from home or while traveling. Additionally, wireless IP phones allow users to connect to your VoIP system and access important data resources, including customer information.
Enhance Integration
NCompass provides robust telephony integration capabilities, compatible with your current telephone system as well as when paired with our VoIP-based solutions.
Can I integrate VoIP with NCompass Advanced Retail?
NCompass offers powerful telephone integration features, both for your existing telephone system and when used in conjunction with your own VoIP-based system.
By integrating your telephone system with NCompass Advanced Retail, you can improve both efficiency and customer service. The primary integration functionality is shown below:
Number Dialling
Once you've found a customer in NCompass, just double-click on their phone number to make a call. NCompass will automatically use the extension nearest to your device to place the call.
Caller Identification
With Caller ID integration, your phone system can transmit the caller's number to NCompass, enabling it to show customer information even before you pick up the call!
Call Logging
When a phone call is picked up, your customer's account information automatically appears on the screen, providing you with immediate access to all their details and allowing you to record the specifics of the conversation.
